These U.S. Airports Have the Most (and Least) Friendliest Staffs

Traveling through airports can be stressful, but a warm smile and friendly assistance can make all the difference. According to a study by Upgraded Points, here are the airports where you’re most likely to find those friendly faces:

🥇 Portland International Airport (PDX): Located on the West Coast, PDX takes the top spot with a friendliness score of 43.6 out of 50. Travelers praise the welcoming staff, making their journey a breeze.

🥈 Indianapolis International Airport (IND): Coming in second, IND boasts a score of 43.3. With few complaints about TSA officers, passengers enjoy a pleasant experience from start to finish.

🥉 Jacksonville International Airport (JAX): Taking the third spot, JAX shines with its cheerful staff and a score of 39. Travelers appreciate the helpful assistance they receive during their time at the airport.

On the flip side, some airports have room for improvement in the friendliness department:

👎 Newark Liberty International Airport (EWR): Ranking at the bottom of the list, EWR earns a friendliness score of just 3.65. Reviews mention encounters with rude staff and TSA officers, contributing to a less-than-pleasant experience.

👎 Miami International Airport (MIA): With a friendliness score of 9.11, MIA falls near the bottom of the list. Reviews highlight a lack of friendly staff, adding to travelers’ stress levels.

While airports may always be a source of stress, there are steps you can take to ease your journey, such as opting for concierge-style services, preparing for security screening in advance, and dressing comfortably. Remember, a friendly face can go a long way in making your travel experience smoother. ✈️🙂